Privacy Policy

Our Privacy Policy

Ulrika Living is committed to protecting your privacy because we are committed to valuing people – our participants, supporters and volunteers – Our Privacy Policy below sets out how your personal information is collected, used and protected. The Dutch Data Protection Authority may also be contacted to submit a complaint to


This Privacy Policy describes our policies and procedures on the collection, holding, use and disclosure of your personal information and should be read together with our Terms and Conditions. By providing your personal information you consent to our collection, use and disclosure of that information in accordance with this Privacy Policy.


What is personal information?

When used in this Policy, “personal information” has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you.


How do we collect personal information? 

We may collect your personal information if you:



  • have contact with us in person;
  • participate in public or closed surveys, questionnaires or events;
  • register for face-to-face or digital events (such as webinars);
  • interact with us online, including through our websites, email, webchats, and social media channels (such as Facebook, Twitter, YouTube, Instagram or LinkedIn – these social media channels will also handle your personal information for their own purposes and have their own privacy policies);
  • donated to another organisation and have consented to receiving information from like-minded organisations such as Ulrika Living; and
  • apply for a position with us (either as an employee, or as a volunteer or as a contractor).


Collecting personal information through our website

In some cases, we may also collect your personal information through the use of “cookies”. When you access one of our websites, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer or internet enabled device. This allows us to recognise your computer or internet enabled device, and whether you have already registered and greet you each time you visit our website/s. It also enables us to keep track of services you view so that, if you consent, we can send you news about those services. We also use cookies to measure traffic and engagement patterns, to determine which areas of our website have been visited and to measure overall, aggregate transaction patterns. We use this to research our website visitor’s habits and what they are looking for and accessing, so that we can continually improve our services, programs, content and resources. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.


Our websites use Google Analytics, a service which transmits website traffic data to Google servers.


You can also remove all previously stored information through your browser’s settings. For an explanation, see:


Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage in order to improve our services, programs, content and resources.


By using our websites and mobile applications, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.


Our website uses marketing automation tools that send communications (such as email or SMS) using a number of different services. Each service uses tracking technologies primarily to understand what subjects are interesting to you by monitoring whether your emails are opened and links are followed. This information is then used to improve the messages that are sent to you and to improve the services, programs, content and resources that are offered to you.


What personal information do we collect?

We collect the personal information which you provide to us. This may include your name, address, age or date of birth, telephone number, organisation, service or  educational institution details, email address, communication preferences, professional learning, or the amount you have donated. In some cases, with your consent, we may also collect health information about you, such as your medical history.


If you order certain resources, or make a donation to us, you may also provide credit card details and other information which will allow us to process your request and make the transaction.


The choice of how much information you provide to us is yours, but if you want to register as a member of, or have a user account on our website, order printed or download digital resources, make a donation, or participate in our events, we require certain information from you in order to provide those services.


How does Ulrika Living use your personal information?

The personal information you provide to us may be used by us for the following purposes:



  • to provide you with the information, resources or merchandise you have requested;
  • to involve you in programs, campaigns, research, activities or other initiatives undertaken by Ulrika Living;
  • to show your name and the amount of any donation or sponsorship you may make on our website (unless you choose a private or anonymous donation);
  • for the marketing and research purposes of Ulrika Living, its contractors or service providers;
  • for internal administrative purposes;
  • respond to ‘Contact Us’ form enquiries such as the Ulrika Living Enquiry form or educational programs, general website feedback or assistance, or media enquiries;
  • to update our records and keep your contact details up to date;
  • for research, advice and information, including for bench-marking purposes;
  • to enable like-minded organisations to contact you with information that may be of interest to you (if you have consented to this);


Regardless of where in the world you reside, Ulrika Living may transfer your data to the Netherlands and process and store it there.

Other than for the purposes described above, we will not use your personal information without your prior consent.


Security of your personal information

We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.


Disclosure of personal information

Personal information will only be disclosed to third parties in accordance with this Privacy Policy. Information may be provided to third parties where services relating to the purpose for which the personal information is collected are outsourced or you would reasonably expect us to disclose it to a third party for a particular purpose. For example, we may disclose your personal information to:



  • our service providers that host our website servers;
  • our delivery partners;
  • marketing service providers;
  • professional advisors (such as accountants, auditors and lawyers); and


We may also disclose your personal information if:



  • you have consented to the disclosure;


Accessing and correcting personal information  

You may request access to your personal information collected by us, and ask that we correct that personal information. You can ask for access or correction by contacting us and we will usually respond within 30 days. If we refuse to give you access to, or correct, your personal information, we will notify you in writing setting out the reasons.


Complaints about your privacy

If you believe your privacy has been breached or you have a complaint about how we have handled your personal information, please contact us in writing.  We will respond within a reasonable period (usually within 30 days).


If you are not satisfied with our response, you may lodge a formal complaint with Dutch Data Protection Authority. To do so, use the following link:


Changes to this Privacy Policy

This Privacy Policy may change from time to time. Any updated versions of this Privacy Policy will be posted on our website and will be effective from the date of posting.



References to “Ulrika Living”, “we”, “us” and “our” are references to Ulrika Living.


How to contact us

Please visit our contact us page.